Aspiring IT Professional

Obsessed with Information Technology

Hello World! My name is Felipe Santibanez-Lagos and I have always had an affinity towards computers and IT related subjects. I am always excited to further my knowledge and experience. Please feel free to have a look at the projects I am working on.

What I’m working on

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CompTIA Security+

I am currently studying for the CompTIA Security Plus SY0-601 Exam.

Projects

Ethical Hacking Course

10/04/2022 I am actively watching and taking notes on this video provided by The Cyber Mentor on YouTube on Ethical Hacking. So far, I have been getting a networking refresher covering topics such as IP addresses, MAC addresses, TCP, UDP, and the Three-Way Handshake, Common Ports and Protocols, and The...

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The Foundation of this Website
Website

I wanted to know what it was like having my own domain name for a personal website. I looked into it and chose to build one using WordPress. I chose a theme, I installed some plugins, created a custom email address, and it was off to the races as I...

Experience

Troubleshooting
Allied Universal, Security Professional
| August, 2022 - October, 2022

  • Provide troubleshooting support for alarms, systems, network and other issues reported and records all information accurately.
  • Resolve issues using the knowledgebase, escalate them to appropriate support teams.
  • Verify names, contact information, location, and documentation according to procedural guidelines.
  • Ensure compliance with all government policies, procedures and timelines for incident/request identification, logging, escalation, resolution and client follow up.

Tickets
Chenega Corporation, Watch Analyst
| June, 2021 - September, 2021

  • Provided phone, email and chat troubleshooting support for applications, systems, network and other issues reported to the BDOC (incidents/request) and records all information accurately.
  • Resolved issues using the knowledgebase, escalate tickets immediately to appropriate support teams by assigning proper ticket priority and verifying names, contact information, location, and ticket documentation according to BDOC procedural guidelines.
  • Performed incident impact assessments to adequately assess incident priority for expedite handling.
  • Ensured compliance with all government policies, procedures and timelines for incident/request identification, logging, escalation, resolution and client email follow up.

Training
ECS Federal, Imagery Analyst, Mizzou Instructor
| May, 2018 - April, 2021

  • Remotely taught a specialized team of analysts how to analyze, train, test, and evaluate computer vision algorithms.
  • Provided phone, email and chat (Microsoft Teams) troubleshooting support for third party applications, systems, network and other issues reported and recorded all information accurately.
  • Resolved issues using knowledgebase and escalated immediately to appropriate support teams.

Certifications

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Microsoft Certified: Azure Fundamentals
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Microsoft Certified: Azure AI Fundamentals
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Microsoft Certified: Security, Compliance, and Identity Fundamentals

Badges & Skills

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Microsoft Certified: Azure AI Fundamentals
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Microsoft Certified: Security, Compliance, and Identity Fundamentals
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Microsoft Certified: Azure Fundamentals

Education

Associates Degree
Northern Virginia Community College September, 2014 - May, 2017

Associates Degree in General Studies with relevant coursework involving: Operating Systems, Computer Networks, Software Design, and Object Oriented Programming